How to solve the error 042 or 5010 in Canon printers

Follow the steps below to clear the error 5010 if you have any additional questions, type a comment.

The two errors of this publication service (service tool) is required but can be solved easily, look at the solution, related to the scanner.
canon printer showing Error 5010
canon printer showing Error 5010
This procedure requires some technical knowledge, because it is necessary to remove screws and put again, if you have no knowledge of how to do it is recommended to go to a technician.
If you can not pay the technician, or not able to get one with experience, just make constant printing process pictures so you can see where this or was each piece before disassembling the part.

Solution No. 1 (possible solution)


  • Open the top of the printer, which gives access to the part of the scanner
  • If possible remove the glass from the top
  • When you see the imaging unit — which digitizes documents — if stuck move it

Solution No. 2 (possible solution)

  • Open the same side of the printer (access to manipulate the scanner)
  • If the part of the scanner (digitizer) look at the cables and connections on top
  • Look carefully and abundant lighting that has not taken off or broken any time
If after this you do not find a solution, it is best to get the service tool for your printer and reset the printer EEPROM for the printer you have.

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en.Rellenado: How to solve the error 042 or 5010 in Canon printers
How to solve the error 042 or 5010 in Canon printers
Follow the steps below to clear the error 5010 if you have any additional questions, type a comment.
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